Are you getting a during the process?

If the legacy driver fails:

The website will automatically detect your operating system. If it detects the incorrect version (e.g., detecting Windows 10 when you are running Windows 11), click to select the correct one manually. Expand the Driver-Product Installation Software section.

Note: Depending on your specific macOS version, HP may direct you to use AirPrint, Digital Imaging Monitor, or the HP Smart App.

Disclaimer: This post is for informational purposes. Always scan downloaded drivers for viruses and ensure you trust the source (Naps2 and HP.com).

Select as your operating system and choose your macOS version.

: The installation will automatically recognize the device. You may choose to add an HP Scanning icon

Locate the downloaded file (usually an .exe file in your Downloads folder) and double-click it to launch the installer.

The website will automatically detect your operating system (e.g., Windows 10, Windows 11, or macOS). If it detects the wrong version, click to select your specific system. Expand the Driver-Product Installation Software section.

Double-click the downloaded .exe file (usually named something like Setup.exe or containing the product model name).

Use the high-speed USB 2.0 cable provided in the box.

Click . If the scanner initializes, lights up, and sends an image to your screen, the installation is successful. Troubleshooting Common Installation Issues 1. "Device Not Found" or Connection Errors